Shipping policy
Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
We offer international shipping. Standard shipping generally takes 7 to 15 business days depending on your location. Delivery times are estimates and may vary due to factors beyond our control, such as postal delays or customs inspections.
Customs, Duties, and Taxes
Nikaola Market is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Order Tracking
When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have not received your order within 20 days of receiving your shipping confirmation email, please contact us at julixsmuthoni@gmail.com with your name and order number, and we will look into it for you.